Are you having problems managing information about your customers or potential customers?

If so, you’re not alone. Many organizations struggle with the volume of information they’d like to track and the number of methods they use to track it. Over half the small- to medium-sized companies who responded to a recent survey (ICR Market Research Solutions) said they store information about contacts in more than four different places. Many of them use solutions that make it hard for the whole staff to access it – 58% used Excel, 52% used a personal contact manager like Outlook, and an alarming 55% reported using slips of paper. The result is a lot of frustration. Organizations don’t know where the most current contact information sits on a day-to-day basis. And creating a targeted list of potential customers – for instance, to send a mass mailing – can be a multi-day affair.

There are many companies out there where simple information isn’t shared between employees. One of the largest goals of a modern CMS(Contact Management System) is to easily share information between employees and management. Can you see all touch points with a contact or customer regardless of the employee it happened with? With an existing long-term customer, perhaps you are trying to sell add-on additional business, would you know if they called in to customer service with a complaint? Better yet, wouldn’t it be nice if you knew about this immediately so you could help ease the customer’s mind?

A CMS is all about sharing information between the employees of your company, from an account manager to the CEO. We all know that information is power. However, many companies don’t understand what they are missing without a CMS.

Benefits of a Automated Contacts System: A centralized database to share all prospect and customer information that everyone can share. A system that matches exactly how you run your business and track the exact data you want tracked. Ability to know exactly what’s going with a contact or customer at any time, all the time. Automatic reminders of what you need to do next. Who do you need to call today, who do you need to send an letter or email to, what sales opportunities do you need to work on today… Never leave a contact or customer behind – have automated events that tell you that you haven’t contacted a customer in a timely fashion. Anyone can see live, real-time reports showing you all the deals in the sales pipeline at any given time. Spend more time with your customers and prospects and less time on administrative tasks.

Repeat this over and over again: “If it’s not easy to use, it won’t be used”. Unfortunately, the market is filled with cumbersome, difficult to use products. Some products look pretty on the box, but once you actually use it, you realize how difficult it is to navigate, too many screens, too much unneeded information, limited flexibility, and on and on and on…

Automated Contacts intuitive interface is designed for beginner and intermediate computer users but powerful enough to accommodate power users for maximized computing. A moderate literate computer user will be using the system effectively, immediately!

Automated Contacts CMS delivers: Turnkey Deployment — Once an organization commits to our solution, the deployment will happen immediately Your system will be ready and training will be scheduled within days, not weeks, not months. Increased Productivity — Organizing and automating tasks means employees spend more time closing deals and supporting customers. Productivity gains can improve up to 30-50 percent. Growing the bottom line — More information at the sales team’s finger tips, including a complete history of all prior contacts with marketing, sales, and support.